FAQ

Once an order is placed, we are unable to edit the ordered pieces. If your shipping address requires changes and/or if you need to cancel your order for any reason, please contact us immediately after placing and our team will do our best to rectify.

Enesea is predominantly online however, you can explore a considered edit of alluring pieces that compliment your style alongside our partners. Please find them on our stockist page here.

If an item is sold out, you can register to be notified via email when it becomes available again. Alternatively, you can send us an email at info@enesea.com.au and request information on an item or enquire about whether or not it will be restocked.

Our love for bespoke pieces is at the core of founder, Nikki’s creative passion and we love to create unique and custom pieces. Please share your vision with us through our Enesea bespoke contact page here.

Please review our care instructions here . Each product contains additional instructions depending on the make and material of the piece. Prior to purchasing, please carefully review these to ensure you gain maximum life out of your pieces.

Yes, we do offer a repair service. The cost of this will be dependent on how long ago you purchased your item, stock availability and the time/ materials required to repair your piece.

We accept credit card payment, PayPal and AfterPay. If you would like to pay via EFT instead, please contact us to arrange payment.

Each piece of Enesea jewellery is hand-made to order. Please allow 5-7 business days for your piece to be crafted and dispatched. Once your order has been dispatched, you will receive an email that contains your tracking information.

Receive complimentary standard shipping on orders over $200.00. If you are local to Sydney, you may be able to click and collect. Please contact us at info@enesea.com.au or via the live chat function on our website to discuss click and collect as an option.

All Enesea orders will receive a confirmation email, followed by a dispatch email with your tracking information. This will allow you to track your pieces with our shipping partners.

Yes, we offer worldwide express shipping.

If you are local to Sydney, you may be able to click and collect. Please contact us at info@enesea.com.au or via the live chat function on our website to discuss click and collect as an option.

Due to the unique and one-of-a-kind nature of our materials and our passion for the environment and circular fashion, we encourage a considered purchase with all items being final sale.

As our products are made-to-order, we cannot accept returns due to change of mind. In the event that a piece is deemed as faulty, the piece will be assessed by Enesea and either repaired or refunded. This does not affect the rights under the Australian Consumer Law. To initiate a return enquiry, please contact us at info@enesea.com.au or via the live chat function on our website.

Starting from $50, give the gift of choice and explore our Gift Voucher here.

As our pieces are hand crafted and made to order, full payment is required to begin working on your piece. You will be contacted throughout this process as we take a collaborative approach for all of our bespoke orders. Amendments or changes can be made throughout this process.

Due to the handmade nature of our collections and the ability to customize, each piece and its length varies and we therefore do not have a blanket size guide. The majority of necklaces are 35-40cm. To find your perfect fit, please review the product measurements in each product page or contact info@enesea.com.au or via the live chat function on our website to discuss custom sizing or additional sizing help.